Availability on the right channel

shetu22

Currently, there are many channels to connect with consumers and it can be expensive to have to share the attention of your agents. With this in mind, a good alternative to boost your user experience while optimizing your team's work is to direct your customers' attention to WhatsApp. Since 99% of Brazilian cell phones have the messaging app , your consumers won't need to waste time looking for you. With ChatGuru, you can provide customers with answers to their questions, direct them to make a purchase, or even provide educational content that will help them make a choice without leaving WhatsApp. Additionally, ChatGuru customers can see the current status of their orders in real time without having to wait for a human representative to contact them if they use WhatsApp chatbots. 4. Optimize your workforce effectiveness In addition to the benefits of automation, technology also provides your team with a variety of useful tools. By using ChatGuru software, your human agents will be able to answer more complex and strategic calls with greater speed. The intelligent automatic funnel that ChatGuru provides is noteworthy. In short, it monitors the customer journey throughout the sales process. Leads that are ready to receive quotes, customers that have abandoned the process and leads that have already converted can be monitored more closely by your team.

This makes it easier to prepare and send messages that are in accordance with the purchasing stage in which each customer is. With Quick Replies , your team can save frequently used messages. Thus, through a shortcut configured by the user or administrator, our cutting-edge technology will automatically complete the sentences, making feedback faster for the user. Among ChatGuru's features is also the scheduling Industry Email List of messages that will be delivered to the user even if no agent is available at that time. The clerk can plan a message to be delivered to the customer at a later time and date. ChatGuru also has a feature that allows admins and agents to add private comments to conversations with contacts. Employees are encouraged to provide a “summary” of the ticket so the next agent doesn’t have to review the entire chat to understand the issue. Meanwhile, ChatGuru's search filters and message search make it easier for agents to find past conversations, enabling faster resolution times, more scalability, and more proactive support. Ultimately, the value of data in building a more unified and proactive experience can be fully appreciated.



The ChatGuru platform stores all conversation information in a system, from where reports can be downloaded at any time. As a result, your team will be able to evaluate customer responses and adjust company communications accordingly, boosting the user experienceThe vast majority of customers (75%) say they regularly encounter and approve this type of advertising. 4. Marketing will establish a loyalty program to retain high-priority customers By 2027, Gartner expects that a third of companies that do not already have a loyalty program will do so, in order to strengthen first-party data collection and retain high-priority consumers. Customers can be rewarded and important data collected through loyalty programs, which have the potential to be used to improve services and individualize interactions. Loyalty programs are now more common in the tourism, hospitality and retail sectors. However, other industries, such as banking and consumer products, have untapped possibilities. In 2022, only 36% of the 1,068 brands studied by Gartner had a customer loyalty program. Loyalty material that works is often highly personalized and is most effective when used to engage high-priority target groups to increase retention and expansion.