They will feel that the quality of products

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This level can come from objective or subjective causes. However, the level of dissatisfaction still has a negative impact on the business, even spreading bad information, hindering the purchasing decisions of others. Satisfied At this level, customers may feel satisfied but cannot guarantee that they will continue to return and purchase.  and services is acceptable , quite normal, nothing outstanding. Satisfied customers usually will not spread bad information or discredit the business. However, they also do not spread good information about the business to other customers. Very pleased Very satisfied is the highest level showing that the products and services provided by the business have met customer needs. Very satisfied customers will likely return to continue using your products and services.


Customers who are very satisfied with products and services have the highest ability to Email Data become loyal customers of the business. At the same time, they will introduce the best information about products and services to those around them. How to measure customer satisfaction Once you understand what customer satisfaction is, you will see the benefits and importance of measuring satisfaction. Finding a suitable measurement method is a necessary and useful activity for every business . Next, Miko Tech will introduce some popular methods to measure customer satisfaction: Through customer feedback when conducting surveys Surveys allow businesses to know how customers currently feel about the products and services you provide. The statistical and analyzed data from the survey is the most accurate measure .



Surveys need to be conducted with focus, emphasis , and the right customer group. This also helps businesses better perceive their strengths and weaknesses to develop their products and services. Share and rate on social networks Using social networks has become a habit of many people, from there, information is shared and spread quickly. Customers also frequently shop via social networks and share their reviews and experiences . Sharing and rating on social networks shows the level of satisfaction Sharing and rating on social networks shows the level of satisfaction Businesses need to regularly monitor how often customers evaluate and comment on your brand on social networks. This also helps businesses know the level of their brand recognition .